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You heard right ! At Urban Sapes , our # 1 priority is your satisfaction ! We guarantee that if the product you receive does not fit* , if it is damaged or if it is different from the pictures or descriptions on our site, we will rectify the situation immediately.
* To benefit from this, it is imperative to follow our size guide for selecting your article, and also follow some simple rules below.
We are committed and we are happy to replace or refund any product that is defective, damaged or does not comply with pictures of our website. For internal purposes We may ask you to provide some photos illustrating the damage or the differences with our website, however whether you provide these photos or not will not have any impact on the return process.
The cost of returning the item are the responsibility of the buyer but can be refunded by Paypal, more details about this are available at the following link: https://www.paypal.com/us/webapps/mpp/returns.
We also can offer to carry out replacements for the same or different items. Items must be returned new and unused in their original packaging, within 7 days after receipt. After this period of 7 days, returns are not accepted. If the items arrive in an unacceptable state (crumpled, without labels, strong smells of perfume, cigarette, etc), we will not proceed to a refund or an exchange and you will need to pay shipping if you want us to send back the item to you.
When you receive your package , you may notice that sometimes the size is not the same as you ordered. We may send a larger size than what you ordered if we believe that the difference between the European and Asian sizes sizes have a significant difference. We recommend that you order your usual size , and if in doubt you can contact us here!
For more information on the correspondence between size Asian and European sizes, please see our size guide.