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GENERAL TERMS AND CONDITIONS OF SALE - URBAN STLHE LTD - Updated 20-08-2012
When the buyer completes the order and sends the payment, it is his responsibility to take knowledge of these terms and conditions of sale and to have them accepted.
The seller retains the right to cancel an order for any reason . In this case, the buyer will receive a full refund of the order.
If a buyer wishes to cancel the order, the seller must confirm whether or not it is possible depending on the status of the order. If the order has already been shipped, it will be possible to cancel only by returning items to the seller (see below conditions of return ) . In this case , an amount will be deducted to cover the actual shipping costs and processing fees. This amount can be up to 25% of the total amount of the order if it is usually around 5-10%.
If the order has not been shipped, the seller will offer a refund up to 100 %.
Shipping and Packaging
All items are strictly controlled by the vendor before being sent , and are carefully packaged to minimize damage during transport. The order will be processed upon receipt of payment , week end included , and is usually shipped out within 48-72 hours following receipt of payment .
We offer an express delivery, the timeframe is around 5-7 days . These times are estimated from our past experiences but in no way are we responsible for delays once the package has left our premises.
Express parcels are insured automatically , but in agreement with the postal practices, we ask you to check the contents of your package before you sign the receipt. Otherwise , the seller can not be held liable for any damage that the order might have suffered during transport. If your package is insured , we will refund or replace your product for free.
Faulty Products or Missing items
In the case of a defective item , the buyer must contact us within 7 days from the date of receipt of your order. Items must be returned unused in their original packaging. In the case of missing items, please notify us the day of the receipt of your order .
All our items come from independent Chinese manufacturers and sizes on the labels are intended for the Asian market. We have created a special size chart to help you to order your usual size. It may be different on the label, but will be identical to our size guide. We are happy to replace any item that is not suitable with free standard delivery , however, to take advantage of this offer, the buyer must follow our size chart. The item must first be returned, and once we receive it, we can offer a free replacement. Return shipping fees are not refundable.
We are happy to replace any order for free if there is any problem with it. If there is a mistake or if the products are damaged or faulty, the cost of returning the item are the responsibility of the buyer and will be refunded if the item is confirmed to be defective by our services. If there is no mistake on our part, the return shipping fees are not refundable. We normally offer replacements , but can propose refunds in exceptional situations.
Items on sale
Items on sale are not refundable or exchangeable. This applies to items found in the category "Sales", and these conditions will be indicated on the product page.
Transfer of ownership
The transfer of ownership takes place when the parcel leaves the premises of Vitali Ltd. We are not responsible for damage during transportation or exceptional delays beyond 21 days. When the buyer accepts these conditions , he agrees not open dispute payment in these cases.
Taxes and Customs
All taxes that your government could impose the entry of your order in your country are your responsibility . This includes the cost of customs, duties and any additional burden imposed by the delivery company .
Unless specified in our descriptions , our products are not guaranteed in your country ..
In the case of an exceptionally high demand , it may happen that we are out of stock for a particular product . Be assured that we will do our best to avoid these situations and will keep you informed and ship your package as soon as possible, or offer you a full refund if we are unable to ship the parcel.
Intellectual Ownership Rights
All items sold in our store are from manufacturers and third-party resellers . We commit to sell only white label items. However, it is sometimes difficult for our sourcing team to distinguish between young brands and designs of Chinese independant manufacturers. If you spot an article of your brand, please please let us know as soon as possible and we will remove this product from our website and our stock.