Shipping and Packaging
All our products are rigorously checked before being sent , and all orders are packaged carefully by our logistics team. Your order is processed upon receipt of payment and we usually ship within 24 -48h ( business days).
We offer 3 shipping methods:
- Express: Ususally shipped by DHL or Fedex, it's a flat rate of $19.99 for the whole order. Delivery takes between 5-7 days once the parcel has been shipped.
- Registered Airmail: Shipped to the USA by E-packet, and to Europe by B Post (not available for all countries). Delivery usually takes between 10-15 days once the parcel has been shipped.
- Free Standard Airmail: Shipped worldwide by China Post which takes a bit longer than the other two options, but is completely free. Delivery usually takes around 15-21 days but can sometimes take longer.
These times are approximate and apply to shipments to France and the European Union. Shipments to other countries or overseas territories can be longer , and for express delivery , an additional charge will be applied to the client to cover the extra cost of the service to these destinations. Please contact us for more information.
Packages shipped by express are automatically insured , but we stil ask that you to check the contents of your package before you sign the receipt.
Once the order is shipped you will find your shipping confirmation email in your inbox , if you do not receive it please check the spam folder :
If you have selected China Post, you can skip step 2.
1 . You have selected Express delivery
With your DHL tracking number ( 10 digits ) , you can go here: http://www.dhl.com
You can enter your tracking number in the box Track your air express shipment
You will receive a table with order tracking information from from our facililty to your home. Sometimes DHL is unable to deliver the parcel due to missing information, often the phone number of the recipient. This may slightly delay your order , and we recommend that you check it if you have not received your order in 3-4 days.
We remind you that you may receive a bigger size than what you ordered, that is because our clothing labels carry with Asian sizes. In any case if there is a problem, do not hesitate to contact us , we will reply as soon as possible .
2 . You have selected Standard delivery
If your tracking number ends with CN it will be shipped by China Post. If it ends with BE, it is being handled by B Post (Belgian Post).
For China Post you can check what date the parcel left China here: http://track-chinapost.com/startairmail.php.
Once shipped, the package travels to your country and must pass through customs . Therefore delivery takes around 7-10 after that; and once it reaches your country you should be able to track it on your loca post office's website:
And of course during this time you can always contact us in the meantime.